An Incident & Crisis Management Policy from Destination Risk Advisors gives your team clear, pre-agreed protocols for the incidents that matter most — so the worst moment of your operational year isn't also the first time anyone's thought through the response.
Get a Scoped QuoteInsurance responds after the fact. A crisis management policy determines what happens in the minutes and hours that actually shape the outcome — for the person involved, and for your organization's exposure afterward. Reputational and financial damage from safety incidents in hospitality and travel is well documented: slip-and-fall claims average tens of thousands of dollars, drowning-related settlements regularly exceed a million, and a single serious incident can affect guest trust well beyond the property or program directly involved. A clear, rehearsed policy is one of the most cost-effective risk reductions available to an operator of any size.
This policy framework is written to apply across hospitality operations, ground-handling and DMC operations, and educational or youth travel programs — anywhere a group of guests, students or travellers is in your care.
Generic templates are written to look comprehensive. This policy is written to be used under pressure — clear classification, clear escalation, and specific protocols for the incident types most likely to occur in hospitality and travel operations specifically.
Yes — many clients build both together, or add this policy to strengthen existing safety documentation. It's also available as a standalone document for operators who already have safety fundamentals in place but lack a clear crisis response protocol.
